Coffee Machine Servicing & Care
With our team of factory trained Engineers, Martin Carwardine & Co can look after your business from the pre-install check all the way through to periodic servicing and fault finding.
Installation
Before we install your lovely machine we will come and do a pre-install check. This is to make sure when we come to install your coffee machine you will be up and running within two hours. We recommend the use of a water filter which we can supply. This will not only prevent scale, and the ultimate failure of your coffee machine, but to purify the water helping you towards that ultimate brew. As part of the installation service you will be advised on how to use but essentially also how to clean and maintain your coffee machine, whichever variety. Cleanliness is essential as you will never make great coffee through a dirty coffee machine.
Servicing
Regular periodic servicing of your coffee machine is paramount to ensure that you are always making coffee but also, crucially, some parts need to be exchanged just to make sure that that coffee is coming out just right, every time.
Breakdowns & Fault Finding
We operate a guaranteed next working day breakdown service (and often on the day itself!). We respond to your needs both quickly and efficiently - we don't make promises that logistically we cannot keep, which is why we have a clearly defined service area. Our mobile engineers carry an extensive range of original parts to get you up and running again very quickly. In the unlikely event a repair cannot be performed we'll exchange your machine to keep that coffee flowing and most importantly keep your coffee business liquid!
On-going advice and technical support
Sometimes some problems are easily fixed over the phone so we make sure there is always a fully trained Engineer available to talk to you. No distant call centres here! We pride ourselves on the service side of the business. We are on call from Monday to Friday between 9.00 am to 5.30 pm.
Our aim is to ensure your machine works at its best at all times, so don't forget our support is only a phone call away. Your business is our business to look after!
As a rental customer you enjoy all this at no extra charge.
Call us now to discuss your requirements 0800 1388816