CMA Astoria Warranty Information

Return to Base and Parts Warranty - Term & Conditions

As agents for CMA Astoria machines, we are able to offer warranty for this brand. We recommend that all machines are installed by a competent, qualified engineer to the latest regulations.

 

Terms:

The warranty commences from the date of invoice for the term outlined on your invoice.

 

What it covers:

All parts excluding wearing service items.

 

What it does not cover:

Wearing service items are not covered by the warranty because they are water lubricated, they can fail due to lack of water or contamination. The list is as follows:

Group seals

Gaskets

Steam arm seals

Pump heads

 

Scale Related Problems

If the machine is fed with unfiltered water, lime scale will form and restrict the machine. The valves will choke and jam, the boiler element will become coated in concrete-like scale and the machine will fail. This is preventable by the purchase of a water filter, which should be regenerated at least once a year depending on use and water hardness.


Connection to an inappropriate electricity supply


Electrical spikes


User error


Modification


Lack of cleaning


Use of aggressive cleaning products


Exposure to freezing conditions


Excess water pressure

A supply of between 3 and 6 bar maximum is required for plumbed machines. Pressures outside this will negate warranty cover for issues with solenoid valves or resulting damage to the hydraulic system of the machine. It is therefore a requirement that you ensure the machine is plumbed with the correct water pressure. In the event of excess pressure, fit a pressure reducing valve; these are available from us.


Introduction of impure water


Accidental or deliberate damage


If you need to claim

In the unlikely event of claim, please return your machine to us so we can carry out a prompt repair. Once this is completed you can either collect the machine from us or we can arrange to palletise it for your courier. Whilst we can arrange both collection and delivery the buyer is responsible for all carriage charges. In the event of a third party unauthorised engineer being instructed, please be aware that this will invalidate your warranty and Martin Carwardine & Co will not be liable for any costs incurred under any circumstances.

Please note that warranties are not transferable.

The good news is that we commonly guide people through problems via the telephone, as our understanding of these machines is comprehensive. Many problems have been easily solved and can be as simple and common as where a leak is simply a blocked water drain pipe…..

We want to help and we are here to help.